Remote Travel Concierge - Hotel Booking Expert

Medium; Baltimore (MD); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Training and resources

Travel discounts

Career development

Job summary

Destination Knot is seeking a Customer Care Representative – Travel & Hospitality to support hotel bookings remotely. You will research, plan, and secure accommodations, delivering personalized service to clients in a flexible, virtual setting.

The role emphasizes helping travelers create memorable stays, with comprehensive training and opportunities for professional growth. Remote position with income potential based on performance.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional demeanor and positive attitude.
• Comfortable working independently and managing time effectively.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate information on hotel amenities, pricing, and availability.
• Respond promptly and professionally to client inquiries via phone, email, or online chat.
• Maintain detailed and accurate records of client interactions and bookings.
• Collaborate with team members to ensure seamless client experiences.
• Stay updated on hotel offerings, travel trends, and industry changes.
• Attend virtual training sessions and team meetings.

Skills

Excellent communication skills

Customer service oriented

Independent work capability

Job description

Destination Knot is seeking a Customer Care Representative – Travel & Hospitality to support hotel bookings remotely. You will research, plan, and secure accommodations, delivering personalized service to clients in a flexible, virtual setting.

The role emphasizes helping travelers create memorable stays, with comprehensive training and opportunities for professional growth. Remote position with income potential based on performance.