Remote Customer Complaints Specialist

Brook Street; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Bonus potential

Hybrid working

Résumé du poste

Brook Street is recruiting for a Fully Remote role of Customer Complaints Handler. You will serve as the primary contact for customers, investigate and resolve complaints from first contact to completion, while ensuring fair outcomes and FCA regulatory compliance.

The position offers a Monday–Friday schedule, with potential for bonus and hybrid working where applicable. The ideal candidate will have experience in complaints handling or customer retentions, strong communication, investigative and

Qualifications

• Experience handling insurance/service-related complaints.
• Strong communication, investigation and problem-solving skills.
• Ability to stay calm and professional in challenging situations.

Responsabilités

• Handle insurance and service-related customer complaints.
• Investigate issues thoroughly and provide fair resolutions.
• Manage complaints from initial contact through to completion.
• Ensure compliance with FCA guidelines and company procedures.
• Deliver excellent customer service while meeting performance targets.

Connaissances

Complaints handling

Customer communication

Investigation

Problem solving

Meeting targets

Description du poste

Brook Street is recruiting for a Fully Remote role of Customer Complaints Handler. You will serve as the primary contact for customers, investigate and resolve complaints from first contact to completion, while ensuring fair outcomes and FCA regulatory compliance.

The position offers a Monday–Friday schedule, with potential for bonus and hybrid working where applicable. The ideal candidate will have experience in complaints handling or customer retentions, strong communication, investigative and