Chief Complaints & Customer Trust Leader (Remote/Hybrid)
Domestic & General
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Job summary
Domestic & General is seeking an experienced Head of Complaints to lead our complaints strategy across Growth Markets. This high-impact role combines regulatory oversight with customer-centric leadership, ensuring fair outcomes and robust governance across multiple markets.
You will own end-to-end complaints handling, drive root-cause analysis, partner with Operations, Risk and Product, and influence senior stakeholders to improve processes and customer journeys.
Job description
Domestic & General is seeking an experienced Head of Complaints to lead our complaints strategy across Growth Markets. This high-impact role combines regulatory oversight with customer-centric leadership, ensuring fair outcomes and robust governance across multiple markets.
You will own end-to-end complaints handling, drive root-cause analysis, partner with Operations, Risk and Product, and influence senior stakeholders to improve processes and customer journeys.
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