Complaint Handler

Brook Street; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote role

Bonus potential

Hybrid working

Job summary

Brook Street is recruiting for a Fully Remote role of Customer Complaints Handler. You will serve as the primary contact for customers, investigate and resolve complaints from first contact to completion, while ensuring fair outcomes and FCA regulatory compliance.

The position offers a Monday–Friday schedule, with potential for bonus and hybrid working where applicable. The ideal candidate will have experience in complaints handling or customer retentions, strong communication, investigative and

Qualifications

• Experience handling insurance/service-related complaints.
• Strong communication, investigation and problem-solving skills.
• Ability to stay calm and professional in challenging situations.

Responsibilities

• Handle insurance and service-related customer complaints.
• Investigate issues thoroughly and provide fair resolutions.
• Manage complaints from initial contact through to completion.
• Ensure compliance with FCA guidelines and company procedures.
• Deliver excellent customer service while meeting performance targets.

Skills

Complaints handling

Customer communication

Investigation

Problem solving

Meeting targets

Job description

Customer Complaints Handlers offering a fantastic opportunity to join a customer-focused organisation with excellent earning potential.

The Role

As a key point of contact for customers with insurance and service-related complaints, you'll be responsible for investigating, managing and resolving complaints from first point of contact through to resolution. You'll work to ensure customers are treated fairly while adhering to FCA regulations and delivering positive outcomes.

Salary & Benefits

Fully Remote role

Monday to Friday working pattern

• Shifts between

8:00am and 6:00pm

Key Responsibilities

• Handle insurance and service-related customer complaints.
• Investigate issues thoroughly and provide fair resolutions.
• Manage complaints from initial contact through to completion.
• Ensure compliance with FCA guidelines and company procedures.
• Deliver excellent customer service while meeting performance targets.

Ideal Experience

We're keen to speak with candidates who have:

complaints handling or

customer retentions.

• Experience managing customer issues from

first point of contact through to resolution.

• A proven track record of working towards and achieving targets.
• Strong communication, investigation and problem-solving skills.
• The ability to remain calm and professional when handling challenging situations.

This is an excellent opportunity for someone who enjoys resolving complex customer issues, delivering fair outcomes, and working within a regulated environment. With a competitive salary, bonus potential and hybrid working, it's a great next step for experienced customer service professionals.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.