Remote Customer Care Supervisor: Lead & Elevate Support

Judi Health, LLC; Northern (KY); Hybrid; USD 71,000 - 112,000; Full time

Job summary

Judi Health, LLC is seeking a remote Call Center Supervisor to lead a team of customer service professionals delivering healthcare benefits support in the United States. You will oversee daily operations, coach agents, and ensure adherence to procedures while promoting a culture of service excellence.

The role requires 4+ years in customer service with 2+ years in supervision, healthcare or PBM experience, and the ability to manage a remote team across shifts. A HS diploma or higher is required.

Qualifications

• 4+ years of customer service experience with 2+ years of supervisory experience in a call center.
• Experience in retail pharmacy/PBM or related health care.
• Experience working in a remote call center with ability to manage a remote team.

Responsibilities

• Handle complex or sensitive customer inquiries or complaints requiring supervisor intervention.
• Oversee day-to-day call center operations, monitor performance, resolve issues.
• Train, mentor, and supervise a team of customer service professionals for growth.
• Monitor performance metrics and provide regular feedback for improvement.
• Collaborate with other departments to improve processes and customer experience.
• Communicate clearly with members, pharmacy staff, and providers about issues.

Skills

Team leadership

Customer service excellence

Remote supervision

Communication skills

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM software

Call center software

Quality monitoring tools

Job description

Judi Health, LLC is seeking a remote Call Center Supervisor to lead a team of customer service professionals delivering healthcare benefits support in the United States. You will oversee daily operations, coach agents, and ensure adherence to procedures while promoting a culture of service excellence.

The role requires 4+ years in customer service with 2+ years in supervision, healthcare or PBM experience, and the ability to manage a remote team across shifts. A HS diploma or higher is required.