Remote Customer Care Supervisor (Health Tech)

Judi Health; United States; Remote; USD 71,000 - 112,000; Full time

Job summary

Judi Health, a health technology company delivering benefit administration solutions, seeks a Customer Service Supervisor to lead a remote US-based call center team. You will oversee operations, coach agents, monitor metrics, and ensure empathetic, high-quality service to members and providers.

The role requires 4+ years in customer service with 5+ years in supervision, plus healthcare or pharmacy experience.

Qualifications

• 4+ years of customer service experience with 5+ years of supervisory experience in a call center environment.
• Experience in retail pharmacy/PBM or related Health Care experience.
• Experience working in a remote call center preferred, with ability to manage a remote team and keep employees engaged.
• A strong passion for creating a successful team through active listening, building relationships, and transparency.
• Flexibility and adaptability are required.

Responsibilities

• Handle complex or sensitive customer inquiries or complaints requiring supervisor intervention.
• Oversee day-to-day call center operations and monitor performance.
• Train, mentor, and supervise a team of customer service professionals for growth and performance.
• Monitor performance metrics and provide feedback for improvement.
• Collaborate with other departments to improve processes and customer experience.
• Provide real-time subject matter expertise to resolve issues.
• Lead and mentor remote agents to resolve member inquiries within quality guidelines.
• Communicate issues and resolutions to members, staff, and providers; work with stakeholders.

Skills

Customer service leadership

Supervisory experience

Call center

Remote team management

Analytical skills

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Judi Health, a health technology company delivering benefit administration solutions, seeks a Customer Service Supervisor to lead a remote US-based call center team. You will oversee operations, coach agents, monitor metrics, and ensure empathetic, high-quality service to members and providers.

The role requires 4+ years in customer service with 5+ years in supervision, plus healthcare or pharmacy experience.