Remote Customer Care Specialist - Warranty & Support

taylormorrison; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Taylor Morrison is seeking a Customer Care Specialist to join the National Customer Care team. You will handle warranty questions across phone, email, chat, and SMS while ensuring timely follow-up and accurate record-keeping.

Remote role open to candidates in Arizona. You’ll collaborate with cross-functional teams and use CRM, SharePoint, and Power BI to support proactive outreach and service excellence.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle inbound inquiries via phone, email, chatbot, SMS and internet chat.
• Create warranty service tickets from webform submissions and channels.
• Record and manage customer interactions and escalations.
• Generate Power BI reports for outreach and follow-up.

Skills

Customer service

Communication

Multitasking

Relationship-building

Time management

Education

High school diploma or GED

Tools

CRM systems

SharePoint

Power BI

Job description

Taylor Morrison is seeking a Customer Care Specialist to join the National Customer Care team. You will handle warranty questions across phone, email, chat, and SMS while ensuring timely follow-up and accurate record-keeping.

Remote role open to candidates in Arizona. You’ll collaborate with cross-functional teams and use CRM, SharePoint, and Power BI to support proactive outreach and service excellence.