Remote Customer Care Specialist - Relationship Focus

Booz Allen Hamilton; Norfolk (VA); On-site; USD 44,000 - 89,000; Full time

Job summary

Booz Allen is seeking a Customer Care Representative to deliver front-line customer service and support to employees and vendors on non-IT issues. You will apply basic principles and refer complex problems to higher levels while working under direct supervision.

U.S. citizenship is required due to facility requirements. The role emphasizes independent work, multitasking, and building strong relationships with COE partners to improve delivery.

Qualifications

• 2+ years of experience in customer service.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to work independently and multitask.
• Ability to build strong relationships with COE partners and the business sectors to improve delivery.
• HS diploma or GED.

Responsibilities

• Provide front-line customer service and support to employees and vendors on non-IT related issues.
• Refer more complex issues to higher levels.
• Work under direct supervision.

Skills

Customer service experience

Independent work

Relationship building

Multitasking

Clear communication (email/phone)

Education

HS diploma or GED

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Booz Allen is seeking a Customer Care Representative to deliver front-line customer service and support to employees and vendors on non-IT issues. You will apply basic principles and refer complex problems to higher levels while working under direct supervision.

U.S. citizenship is required due to facility requirements. The role emphasizes independent work, multitasking, and building strong relationships with COE partners to improve delivery.