Remote Customer Care Lead

Cox Enterprises; United States; À distance; USD 67 000 - 101 000; Plein temps

Avantages offerts par ce poste

Flexible vacation

Wellness days

Paid holidays

Bereavement leave

Volunteer time off

Résumé du poste

Cox Automotive – USA is seeking a Supervisor, Customer Care to lead the Customer Care team in a Day shift, with remote work option within the United States. The role focuses on customer satisfaction, engagement strategy, and issue resolution in a call center environment.

You will supervise call center staff, ensure timely support, monitor performance, and drive continuous improvement across processes. Minimum qualifications include a high school diploma with 5 years' related experience; a degree

Qualifications

• Analytical thinking to identify root causes and propose solutions.
• Business acumen to understand market trends and company impact.
• BM processes to monitor and improve workflows and costs.
• Customer focus to enhance satisfaction and retention.
• Managing multiple priorities with clear communication and timelines.

Responsabilités

• Supervises Customer Care team in a call center setting.
• Ensures timely and effective customer and end-user support.
• Resolves staff inquiries and complex customer issues.
• Maintains quality standards for Customer Care staff.
• Identifies opportunities for department-wide improvements.
• Engages with customers to understand issues and improve products/services.
• Acts as escalation point for technical and process issues.
• Monitors performance and supports development.

Connaissances

Analytical Thinking

Business Acumen

Business Process Management

Customer Focus

Managing Multiple Priorities

Formation

High School Diploma/GED with experience

Bachelor’s degree in related discipline (plus experience)

Master’s degree (plus experience)

Ph.D. (plus experience)

Description du poste

Cox Automotive – USA is seeking a Supervisor, Customer Care to lead the Customer Care team in a Day shift, with remote work option within the United States. The role focuses on customer satisfaction, engagement strategy, and issue resolution in a call center environment.

You will supervise call center staff, ensure timely support, monitor performance, and drive continuous improvement across processes. Minimum qualifications include a high school diploma with 5 years' related experience; a degree