Customer Care Representative

Booz Allen Hamilton; Norfolk (VA); On-site; USD 44,000 - 89,000; Full time

Job summary

Booz Allen is seeking a Customer Care Representative to deliver front-line customer service and support to employees and vendors on non-IT issues. You will apply basic principles and refer complex problems to higher levels while working under direct supervision.

U.S. citizenship is required due to facility requirements. The role emphasizes independent work, multitasking, and building strong relationships with COE partners to improve delivery.

Qualifications

• 2+ years of experience in customer service.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to work independently and multitask.
• Ability to build strong relationships with COE partners and the business sectors to improve delivery.
• HS diploma or GED.

Responsibilities

• Provide front-line customer service and support to employees and vendors on non-IT related issues.
• Refer more complex issues to higher levels.
• Work under direct supervision.

Skills

Customer service experience

Independent work

Relationship building

Multitasking

Clear communication (email/phone)

Education

HS diploma or GED

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Care Representative The Opportunity: Provide front-line customer service and support to employees and vendors on non-IT related issues. Apply basic principles, theories, and concepts and limited industry knowledge. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision.

Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:

• 2+ years of experience in customer service
• Experience using Microsoft Office programs such as Word, Excel, and Outlook
• Ability to work independently and multitask through to completion
• Ability to build strong relationships with COE partners and the business sectors to improve delivery
• HS diploma or GED

Nice If You Have:

• Experience working in a Help Desk or Contact Center environment
• Experience applying detailed focus on data and processes to ensure data integrity
• Ability to use multiple applications and databases in a fast-paced environment
• Ability to communicate clearly via email or phone
• Possession of excellent listening skills
• Possession of excellent research and problem-solving skills
• Bachelor's degree

Compensation At Booz Allen

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $43,700.00 to $89,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

About Booz Allen

Booz Allen is an advanced technology company. We build commercial-grade products and solutions for America’s most critical defense, civil, and national security priorities.

Know Your Rights Poster Accommodations

Applicants who need a reasonable accommodation for any part of the application, hiring, or employment process because of a disability, a sincerely held religious belief, practice, or observance, or as otherwise required by applicable law should contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to [e-mail]. We will review requests on an individualized basis and provide reasonable accommodations consistent with applicable law.

Data Privacy

For more information on how Booz Allen uses your information, please see our Careers Privacy Policy.