Remote Customer Support Specialist

Highmark Health; Augusta (ME); Remote; USD 27,000 - 38,000; Full time

Job summary

Highmark Inc. is seeking a remote, office-based Customer Service Representative to deliver a positive customer experience while resolving standard inquiries within Eastern Time business hours.

The role requires 1–3 years in customer service, a High School Diploma or GED, and strong product knowledge. You will engage with customers, help through phone, email, or in person, and strive to exceed productivity and quality metrics.

Qualifications

• 1–3 years of customer service or call center experience
• High School Diploma or GED required
• Strong product knowledge and communication skills

Responsibilities

• Engage with customers confidently and perform the full range of customer service duties.
• Resolve customer concerns in a single interaction via phone, email, or face-to-face.
• Respond to diverse customers with consistent confidence regardless of issue.
• Utilize knowledge center to answer inquiries independently.
• Demonstrate in-depth product knowledge and continuously improve listening, analysis, and problem-solving skills.
• Strive to exceed internal adherence, efficiency, and inquiry timeliness.
• Resolve standard and non-routine inquiries with minimal escalation.
• Perform other duties as assigned or requested.

Skills

Product knowledge

Active listening

Multi-tasking

Probing questions

Training abilities

De-escalation

Education

High School Diploma/GED

Job description

Highmark Inc. is seeking a remote, office-based Customer Service Representative to deliver a positive customer experience while resolving standard inquiries within Eastern Time business hours.

The role requires 1–3 years in customer service, a High School Diploma or GED, and strong product knowledge. You will engage with customers, help through phone, email, or in person, and strive to exceed productivity and quality metrics.