Remote Customer Care Rep – Hawaii, Multilingual Support

MTM, Inc.; Honolulu (HI); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life and Disability Insurance

401(k) Retirement Plan with Company M​

FSA and HSA Savings Plans

Wellness Program with Incentives

Voluntary & Ancillary Plans

Pay on Demand

Paid Time Off and Holiday Pay

Birthday Holiday

Maternity/Paternity Leave

Continuing Education Reimbursement

MTM Perks Discount Program

Career Development Programs

Job summary

MTM Health is hiring a Customer Care Representative to be the frontline voice for our members, clients, and facilities. This role is remote in Hawaii, with an expected volume of 60–80 calls daily and a focus on delivering compassionate, accurate service.

The ideal candidate resides in Hawaii, has at least 1 year of call center experience and 6 months in customer service, plus solid typing and basic computer skills. We offer comprehensive benefits and opportunities for growth.

Qualifications

• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing and computer skills.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Manage 60–80 calls per day with higher volumes on Mondays.
• Provide accurate information and escalate as needed.

Skills

Call Center Experience

Customer Service

Job description

MTM Health is hiring a Customer Care Representative to be the frontline voice for our members, clients, and facilities. This role is remote in Hawaii, with an expected volume of 60–80 calls daily and a focus on delivering compassionate, accurate service.

The ideal candidate resides in Hawaii, has at least 1 year of call center experience and 6 months in customer service, plus solid typing and basic computer skills. We offer comprehensive benefits and opportunities for growth.