Remote Customer Care Specialist | Growth & Benefits

Teleperformance Spain; United States; Remote; USD 1,535,000 - 1,779,000; Full time

Benefits offered by this job

Work from home

Bilingual premium

Medical and dental benefits

Paid training

Employee referral program – $500

Career advancement opportunities

2 weeks vacation

AI-assisted recruiting openness

Job summary

Teleperformance is hiring for a remote, home-based customer service role serving clients across Canada. You will handle first-level inquiries, build positive relationships, and coordinate with internal teams to resolve issues.

The position requires a high school diploma, English fluency, and strong communication skills. Offered benefits include medical and dental coverage, paid training, and a competitive hourly rate with a bilingual premium.

Qualifications

• Minimum 6 months in customer facing environments (phone, chat, in person, etc.).
• Excellent communication skills in English, written and verbal.
• Typing speed of 35 wpm and ability to pass language/grammar screening.

Responsibilities

• Provide first level customer service solutions for client products.
• Build and maintain positive customer relations with personalized solutions.
• Coordinate with various functions to ensure requests are handled appropriately.
• Schedule service calls and follow up with customers/clients.
• Troubleshoot and resolve technical issues using diagnostics tools.

Skills

Strong communication

English proficiency

Typing speed 35 wpm

Customer service mindset

Problem solving

Education

High school diploma

Tech degree a plus

Tools

Microsoft Office

Job description

Teleperformance is hiring for a remote, home-based customer service role serving clients across Canada. You will handle first-level inquiries, build positive relationships, and coordinate with internal teams to resolve issues.

The position requires a high school diploma, English fluency, and strong communication skills. Offered benefits include medical and dental coverage, paid training, and a competitive hourly rate with a bilingual premium.