Remote Customer Care Specialist - Consultative & Impactful

United States Digital Space LLC; United States; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Employee assistance program

Flexible schedule

Career growth

Team-oriented culture

Job summary

HGS is seeking a Customer Care Representative to handle inbound calls, billing inquiries, and customer interactions from a remote Canada-based role. You will identify needs, offer solutions, take payments, and document outcomes while delivering an exceptional customer experience.

Training wage starts at $16.75/hour, rising to $20.10/hour upon completion with potential benefits and growth within a global company. Requires strong English skills and reliable home workspace.

Qualifications

• 6 months of customer service experience.
• Excellent English communication skills (oral and written).
• Comfortable working from home with a dedicated workspace.

Responsibilities

• Handle inbound calls and billing inquiries.
• Identify customer needs and offer solutions.
• Take payments and document interactions.
• Research products using multiple systems.
• Provide a WOW factor through exceptional communication.
• Participate in regular coaching sessions with a supervisor.

Skills

Customer service

Communication

Problem ownership

Technical aptitude

Job description

HGS is seeking a Customer Care Representative to handle inbound calls, billing inquiries, and customer interactions from a remote Canada-based role. You will identify needs, offer solutions, take payments, and document outcomes while delivering an exceptional customer experience.

Training wage starts at $16.75/hour, rising to $20.10/hour upon completion with potential benefits and growth within a global company. Requires strong English skills and reliable home workspace.