Remote Customer Care Specialist — First-Call Resolution

Optum; Maryland Heights (MO); À distance; USD 22 000 - 40 000; Plein temps

Avantages offerts par ce poste

Paid training

Remote work

Résumé du poste

Optum is hiring a remote Customer Service Associate to support health plans and providers. This full-time role offers telecommuting across Eastern, Central or Mountain time zones with standard hours 8:00 am – 5:00 pm PST and occasional overtime. Training is provided virtually for four weeks.

Responsibilities include caller issue resolution, data gathering, coordinating internal resources, and documenting outcomes. English and Spanish bilinguals are a bonus; EPIC experience is preferred.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of experience in a related environment using phones and computers as the primary job tools.
• Familiarity with computer and Windows PC applications.

Responsabilités

• Demonstrate understanding of factors that drive caller questions/issues.
• Ask questions and listen to identify underlying issues.
• Gather data and perform initial investigation to determine scope.
• Coordinate internal resources to address client situations.
• Proactively contact external resources as needed.
• Use knowledge resources to drive resolution of questions/issues.
• Communicate steps/solutions to callers and offer options.
• Make outbound calls to resolve questions/issues.
• Strive for first-call resolution.
• Document caller questions/issues and final resolution.

Connaissances

Phone skills

Windows

Customer service

Communication

Formation

High School Diploma / GED

Outils

EPIC system

Description du poste

Optum is hiring a remote Customer Service Associate to support health plans and providers. This full-time role offers telecommuting across Eastern, Central or Mountain time zones with standard hours 8:00 am – 5:00 pm PST and occasional overtime. Training is provided virtually for four weeks.

Responsibilities include caller issue resolution, data gathering, coordinating internal resources, and documenting outcomes. English and Spanish bilinguals are a bonus; EPIC experience is preferred.