Remote Clinical Admin & Care Coordinator

UnitedHealth Group; Tampa (FL); A distancia; USD 22.000 - 40.000; Jornada completa

Descripción de la vacante

UnitedHealth Group, through Optum Home & Community Care, is hiring for a remote Customer Service role operating within the Eastern Time Zone. You will support members and providers by handling intake, referrals, and inquiries in a high-volume environment. Training is provided virtually from home.

The position is full-time, with hours 8:00 am to 5:00 pm EST and occasional overtime. Benefits and company support are offered to help you succeed and grow within the organization.

Formación

• High School Diploma / GED or equivalent required.
• 18 years of age or older.
• 1+ years of customer service experience.
• 1+ years of experience in a telephonic customer service position (call center).
• Proficiency with Microsoft Word and Excel.

Responsabilidades

• Manage the intake of members or the admission/discharge information post notification.
• Coordinate with hospitals, clinics, facilities and the clinical team to manage service requests from members and/or providers.
• Manage the referral process, including intake, notification and census roles and prior authorizations.
• Provide appropriate triage and care coordination notification for non-clinical assessment/intervention.
• Handle resolutions/inquiries from members and/or providers in a high-volume customer service environment.

Conocimientos

Customer service

Phone support

Educación

High School Diploma / GED or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

UnitedHealth Group, through Optum Home & Community Care, is hiring for a remote Customer Service role operating within the Eastern Time Zone. You will support members and providers by handling intake, referrals, and inquiries in a high-volume environment. Training is provided virtually from home.

The position is full-time, with hours 8:00 am to 5:00 pm EST and occasional overtime. Benefits and company support are offered to help you succeed and grow within the organization.