Empathetic Loan Servicing Specialist - Remote/Hybrid

Achieve; United States; Hybrid; USD 20,664 - 28,929; Full time

Benefits offered by this job

401(k) with employer match

Health, dental, vision

Hybrid work opportunities

Education assistance up to $5,250

Volunteer days

Wellness support

Job summary

Achieve in the United States is seeking a Member Services agent to help customers move from surviving to thriving with our digital personal finance solutions. You will assist members with loan programs, onboarding, and account setup while providing empathy and guidance throughout their journey.

This role offers hybrid work in the Phoenix metro with three days/month onsite in Tempe, start date September 8, 2026, and a starting pay of $18 per hour.

Qualifications

• Minimum 1 year of Customer Service experience (call center or retail).
• Bilingual preferred (Fluent in English and Spanish).
• Available for an 8-hour shift Monday - Friday between 7am - 6pm.
• Willingness to work onsite in our Tempe office 3 days each month.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction.
• Work out arrangements with clients who are late on their payments to bring accounts current.
• Handle 45-55 inbound/outbound calls per day focusing on resolving issues and providing an optimal customer experience.
• Meet monthly call center goals.
• Listen to our members using a solution-based servicing approach, providing empathy and care for their needs.
• Collaborate with your team to share knowledge and best practices.
• Accurately notation of members’ accounts.
• Complete required training with no absences.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Call center experience

Job description

Achieve in the United States is seeking a Member Services agent to help customers move from surviving to thriving with our digital personal finance solutions. You will assist members with loan programs, onboarding, and account setup while providing empathy and guidance throughout their journey.

This role offers hybrid work in the Phoenix metro with three days/month onsite in Tempe, start date September 8, 2026, and a starting pay of $18 per hour.