Remote Customer Care Specialist

Blick Plc; Galesburg (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Incentives

Job summary

Blick Plc in Galesburg, IL is seeking a Customer Care Representative to handle inbound calls and inquiries across channels. The role offers part-time (20-30 hours) or full-time (40 hours) with on-site work and weekend requirements. Training enables weekend work from home after ramp-up, with pay incentives and after-hours premiums.

Strong communication and problem-solving skills are essential. Responsibilities include order entry, troubleshooting, CRM maintenance, and customer issue escalation.

Qualifications

• High school diploma or GED required.
• Experience in a fast-paced customer service or call-center environment beneficial.
• Ability to learn new software and systems quickly.

Responsibilities

• Answer inbound calls and process inquiries via mail, fax, or Internet.
• Provide accurate information on pricing, delays, and product details.
• Enter orders accurately while maintaining attention to detail.
• Troubleshoot issues related to online ordering, tracking, or account access.
• Maintain accurate customer records in CRM systems.
• Meet or exceed performance metrics such as call quality and customer satisfaction.
• Upsell merchandise when appropriate and adapt to process changes.

Skills

Organizational skills

Listening skills

Verbal communication

Written communication

Multitasking

Typing / 10-key

Teamwork

Attention to detail

De-escalation

Time management

Software proficiency

Education

High school diploma or GED

Tools

CRM systems

Ticketing systems

VoIP tools

Headsets

Job description

Blick Plc in Galesburg, IL is seeking a Customer Care Representative to handle inbound calls and inquiries across channels. The role offers part-time (20-30 hours) or full-time (40 hours) with on-site work and weekend requirements. Training enables weekend work from home after ramp-up, with pay incentives and after-hours premiums.

Strong communication and problem-solving skills are essential. Responsibilities include order entry, troubleshooting, CRM maintenance, and customer issue escalation.