Remote Customer Care & Retention Specialist

Hot 8 Yoga; Beverly Hills (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Hot 8 Yoga in Beverly Hills is seeking high-energy individuals for its Customer Care Team. As a member of TEAM8, you will play a vital role in maintaining our brand reputation through dedicated customer service and effective communication. Your responsibilities will include handling account changes, providing top-tier support to members, and driving membership sales and upgrades. Ideal candidates are passionate about wellness and committed to building community. Come join us in delivering exceptional service that upholds our Credo: Hottest. Cleanest. Most Connected.

Qualifications

• Proven ability to retain members and reduce attrition.
• Experience in customer service, particularly in a health/wellness setting.
• Strong organizational skills to manage client inquiries and account changes.

Responsibilities

• Serve as primary contact for account changes, freezes, or cancellations.
• Provide customer service over phone and email to address member concerns.
• Process sales accurately through the Mindbody system.

Skills

Expert communication skills

Empathy

Phone etiquette

Problem-solving abilities

Tools

Mindbody (MBO) POS system

Email management software

Job description

Hot 8 Yoga in Beverly Hills is seeking high-energy individuals for its Customer Care Team. As a member of TEAM8, you will play a vital role in maintaining our brand reputation through dedicated customer service and effective communication. Your responsibilities will include handling account changes, providing top-tier support to members, and driving membership sales and upgrades. Ideal candidates are passionate about wellness and committed to building community. Come join us in delivering exceptional service that upholds our Credo: Hottest. Cleanest. Most Connected.