Customer Retention Specialist - Insurance Licensing

Nicholas Albernas - State Farm Agent; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Nick Albernas State Farm in Bayside, NY is seeking a service‑oriented Customer Retention Specialist dedicated to delivering an exceptional service experience, supporting policyholders, and strengthening relationships. This in‑office role focuses on daily service activity, renewals, updates, billing questions, and identifying opportunities for additional coverage.

You will work with the agency team, receive licensing support, training, and advancement opportunities, with a competitive base salary

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and active listening abilities.
• Organized and detail-oriented with strong follow-through.
• Ability to multitask in a fast-paced environment.
• Insurance or State Farm experience preferred but not required.
• Ability to complete the licensing requirements outlined above.

Responsibilities

• Provide exceptional service and support to existing customers.
• Assist with policy renewals, updates, billing questions, and coverage inquiries.
• Maintain accurate documentation of all customer interactions.
• Identify opportunities where customers may benefit from additional coverage.
• Build strong relationships that support long-term customer retention.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Customer service

Relationship-building

Communication

Organization

Multitasking

Job description

Nick Albernas State Farm in Bayside, NY is seeking a service‑oriented Customer Retention Specialist dedicated to delivering an exceptional service experience, supporting policyholders, and strengthening relationships. This in‑office role focuses on daily service activity, renewals, updates, billing questions, and identifying opportunities for additional coverage.

You will work with the agency team, receive licensing support, training, and advancement opportunities, with a competitive base salary