Customer Care Manager - State Farm Agent Team Member

Albernasinsurance; Northern (KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Nick Albernas State Farm is seeking a service-oriented Customer Care Manager who leads with empathy, organization, and accountability. This remote role supports policyholders, handles billing and renewals, and drives retention through proactive outreach.

The ideal candidate has State Farm agency experience and holds a Property & Casualty license, with capability to work in a remote environment and afternoon coverage for part-time schedules.

Qualifications

• Active Property & Casualty license required.
• Life & Health licensing is preferred.
• Minimum of 1 year of prior State Farm agency experience required.

Responsibilities

• Manage customer inquiries and support daily service activity.
• Provide calm, professional assistance with billing, policy, and claims-related questions.
• Assist with policy updates, endorsements, renewals, billing questions, and account reviews.
• Conduct proactive reviews to help ensure coverage remains current and appropriate.
• Build strong customer relationships that support long-term retention.
• Identify potential coverage needs during service conversations when appropriate.
• Maintain accurate documentation of customer interactions and account activity.
• Coordinate with agency team members to ensure efficient workflows and follow-through.
• Track service and retention activity and communicate updates to agency leadership.
• Maintain compliance with agency and regulatory procedures.
• Support customer outreach and follow-up initiatives.

Skills

Strong customer service

Excellent communication

Organizational skills

Remote work readiness

Education

Active Property & Casualty license required

Life & Health licensing is preferred

Minimum of 1 year of prior State Farm agency experience

Job description

Customer Care Manager - State Farm Agent Team Member

Full Time in Remote

• Opportunity for advancement


• Paid time off


• 401(k)


• Bonus based on performance

Customer Care Manager - Service & Customer Retention Focused

Nick Albernas State Farm

Fully Remote

Full-Time or Part-Time

Nick Albernas State Farm is seeking a service-oriented Customer Care Manager who leads with empathy, organization, and accountability. This role is ideal for an experienced State Farm professional who takes pride in supporting policyholders, resolving concerns, maintaining strong client relationships, and helping create a smooth overall customer experience.

You will serve as a key point of contact for existing customers, assisting with policy questions, billing needs, renewals, claims support, and account reviews. While this is primarily a service and retention-focused role, the ideal candidate will also be comfortable recognizing potential coverage needs and having natural, needs-based conversations when appropriate.

This is a remote opportunity. We are open to both full-time and part-time candidates. For part-time candidates, the primary scheduling need is afternoon coverage from 1:00 PM-5:00 PM Eastern Time.

Licensing & Experience Requirements

• Active Property & Casualty license required


• Life & Health licensing is preferred


• Minimum of 1 year of prior State Farm agency experience required


• Candidates should be comfortable navigating State Farm systems, processes, and customer service expectations in a remote environment

What You'll Do

• Manage customer inquiries and support daily service activity


• Provide calm, professional assistance with billing, policy, and claims-related questions


• Assist with policy updates, endorsements, renewals, billing questions, and account reviews


• Conduct proactive reviews to help ensure coverage remains current and appropriate


• Build strong customer relationships that support long-term retention


• Identify potential coverage needs during service conversations when appropriate


• Maintain accurate documentation of customer interactions and account activity


• Coordinate with agency team members to ensure efficient workflows and follow-through


• Track service and retention activity and communicate updates to agency leadership


• Maintain compliance with agency and regulatory procedures


• Support customer outreach and follow-up initiatives

What We're Looking For

• At least 1 year of State Farm agency experience


• Active Property & Casualty license


• Strong customer service and relationship-building skills


• Excellent communication, organization, and follow-through


• Patient, professional, and solutions-oriented approach


• Strong attention to detail and ability to manage multiple priorities


• Ability to work independently, stay organized, and remain responsive in a remote environment


• Experience handling policy servicing, billing questions, account reviews, and customer retention

Why Join the Albernas Agency

• Competitive base salary plus performance incentives


• Remote work opportunity


• Ongoing training and professional development


• Supportive, service-driven team culture


• Career growth opportunities within the agency

Full-time or part-time scheduling options, with a particular need for 1:00 PM-5:00 PM Eastern Time coverage

Ready to Lead Through Service?

If you have State Farm experience, enjoy delivering exceptional service, and take pride in building lasting customer relationships, we encourage you to apply today to join the Nick Albernas State Farm Agency.

Equal Opportunity Employer

Nick Albernas State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.

This is a remote position.

Compensation $50,000.00 - $70,000.00 per year