Customer Service Representative - State Farm Agent Team Member

Nicholas Albernas - State Farm Agent; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Nick Albernas State Farm seeks a service-oriented Customer Service Representative to help current policyholders with service, changes, renewals, billing, and coverage questions. The role emphasizes retention and building long-term relationships in a busy, in-office Bayside, NY environment.

The ideal candidate is organized, dependable, and skilled in communication, active listening, and problem solving. Licensing support is provided throughout the process, with flexibility for full-time or

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and active listening abilities.
• Patient, helpful, and solutions-oriented approach.
• Organized and detail-oriented with strong follow-through.
• Ability to multitask effectively in a fast-paced office.

Responsibilities

• Provide exceptional service and support to existing customers.
• Assist with policy changes, updates, renewals, billing questions, and coverage inquiries.
• Help customers understand their policies and available coverage options.
• Conduct account reviews to ensure policies remain current and appropriate.
• Maintain accurate documentation of customer interactions and account activity.
• Identify potential coverage needs during service conversations when appropriate.
• Support customer retention by building strong, trusted relationships.
• Follow up with customers and ensure service requests are completed accurately.
• Collaborate with agency team to provide a seamless customer experience.

Skills

Customer service

Active listening

Relationship building

Multitasking

Organized and detail-oriented

Education

Property & Casualty license

Life & Health license

Job description

Benefits:

• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Bonus based on performance


• Competitive salary

Customer Service Representative – Service & Customer Retention Focused

Nick Albernas State Farm

20935 Northern Blvd, Suite 211, Bayside, NY 11361-3166

Full-Time or Part-Time | In-Office

Deliver Exceptional Service. Strengthen Relationships. Support Customer Retention.

Nick Albernas State Farm is seeking a service-oriented Customer Service Representative who takes pride in helping customers, solving problems, and building strong long-term relationships. This role is ideal for someone who is organized, dependable, and comfortable serving as a trusted resource for existing policyholders.

You will serve as a primary point of contact for current customers, assisting with policy questions, changes, renewals, billing needs, and general account support. While this is primarily a customer service and retention-focused role, team members should also be comfortable recognizing when a customer may benefit from additional coverage and having a natural, needs-based conversation when appropriate.

We are open to both full-time and part-time candidates. For candidates seeking part-time hours, our primary scheduling need is afternoon coverage from 1:00 PM–5:00 PM.

Licensing Requirement – Job Contingent

• Property & Casualty license must be obtained prior to Day 1 of employment


• Life & Health license must be obtained within 60 days after your start date


• Full licensing support and guidance are provided throughout the process

What You’ll Do

• Provide exceptional service and support to existing customers


• Assist with policy changes, updates, renewals, billing questions, and coverage inquiries


• Help customers understand their policies and available coverage options


• Conduct account reviews to help ensure policies remain current and appropriate


• Maintain accurate documentation of customer interactions and account activity


• Identify potential coverage needs during service conversations when appropriate


• Support customer retention by building strong, trusted relationships


• Follow up with customers and ensure service requests are completed accurately


• Collaborate with agency team members to provide a seamless customer experience

What We’re Looking For

• Strong customer service and relationship-building skills


• Excellent communication and active listening abilities


• Patient, helpful, and solutions-oriented approach


• Organized and detail-oriented with strong follow-through


• Ability to multitask effectively in a fast-paced office


• Prior customer service, account management, or insurance experience preferred


• Insurance or State Farm experience preferred but not required


• Ability to complete the licensing requirements outlined above

Why Join the Albernas Agency

• Competitive base salary plus performance incentives


• Full support through the insurance licensing process


• Ongoing training and professional development


• Supportive, service-driven team environment


• Career growth opportunities within the agency


• Full-time or part-time opportunities, with a particular need for 1:00 PM–5:00 PM afternoon coverage

Equal Opportunity Employer

Nick Albernas State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.