Retention-Focused Customer Service Specialist

Nicholas Albernas - State Farm Agent; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Nick Albernas State Farm seeks a service-oriented Customer Service Representative to help current policyholders with service, changes, renewals, billing, and coverage questions. The role emphasizes retention and building long-term relationships in a busy, in-office Bayside, NY environment.

The ideal candidate is organized, dependable, and skilled in communication, active listening, and problem solving. Licensing support is provided throughout the process, with flexibility for full-time or

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and active listening abilities.
• Patient, helpful, and solutions-oriented approach.
• Organized and detail-oriented with strong follow-through.
• Ability to multitask effectively in a fast-paced office.

Responsibilities

• Provide exceptional service and support to existing customers.
• Assist with policy changes, updates, renewals, billing questions, and coverage inquiries.
• Help customers understand their policies and available coverage options.
• Conduct account reviews to ensure policies remain current and appropriate.
• Maintain accurate documentation of customer interactions and account activity.
• Identify potential coverage needs during service conversations when appropriate.
• Support customer retention by building strong, trusted relationships.
• Follow up with customers and ensure service requests are completed accurately.
• Collaborate with agency team to provide a seamless customer experience.

Skills

Customer service

Active listening

Relationship building

Multitasking

Organized and detail-oriented

Education

Property & Casualty license

Life & Health license

Job description

Nick Albernas State Farm seeks a service-oriented Customer Service Representative to help current policyholders with service, changes, renewals, billing, and coverage questions. The role emphasizes retention and building long-term relationships in a busy, in-office Bayside, NY environment.

The ideal candidate is organized, dependable, and skilled in communication, active listening, and problem solving. Licensing support is provided throughout the process, with flexibility for full-time or