Remote Customer Care Manager - Service Leader

Numotion; Kansas; Híbrido; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401k

Life Insurance

Resumo da oferta

Numotion, a leading North American provider of mobility products and services, seeks a Customer Care Manager. You will lead a team of Customer Care Representatives I & II, oversee order processing, and ensure timely, accurate, and compliant service delivery.

The role emphasizes performance against metrics, continuous improvement, and collaboration with revenue cycle and funding teams to support reimbursement while delivering an excellent customer experience for internal and external

Qualificações

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent).
• Minimum 5 years in customer service, order processing, or healthcare operations.
• Minimum 2 years of leadership or supervisory experience.
• Knowledge of payer requirements, prior authorization, and healthcare documentation standards.

Responsabilidades

• Lead and develop a high-performing team of CCR I & II with hiring and performance management.
• Oversee daily order processing and customer support to ensure timely, accurate service.
• Manage staffing capacity and workload to meet demands and productivity goals.
• Escalation point for complex order issues and customer concerns.
• Drive a consistent customer experience through proactive communication and partnerships.
• Monitor performance metrics and provide insights to leadership.
• Identify and lead process improvements to reduce delays and rework.
• Ensure compliance with healthcare regulations and documentation standards.
• Collaborate with revenue cycle and funding teams to support reimbursements.

Conhecimentos

Customer service

Leadership

Communication

Cross-functional collaboration

Prioritization

Fast-paced

Formação académica

Bachelor’s degree in Business or Healthcare Administration

Equivalent experience

Ferramentas

CRM

Order management

Intake systems

Descrição da oferta de emprego

Numotion, a leading North American provider of mobility products and services, seeks a Customer Care Manager. You will lead a team of Customer Care Representatives I & II, oversee order processing, and ensure timely, accurate, and compliant service delivery.

The role emphasizes performance against metrics, continuous improvement, and collaboration with revenue cycle and funding teams to support reimbursement while delivering an excellent customer experience for internal and external