Global Customer Success Manager - Warehouse Automation

Knapp Inc; Kennesaw (GA); Presencial; USD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision insurance

401k with company match

Paid Vacation & Holidays

Profit Sharing

Tuition Reimbursement

Pet Insurance

Subsidized meals

CSR initiatives

Descripción de la vacante

KNAPP is seeking a Customer Care Manager in Kennesaw, GA to lead service accounts and maintain high client satisfaction. The role requires coordinating complex quotes, managing service operations, and collaborating with sales and international teams.

The candidate should have a Bachelor’s degree in Business or Technical studies and 3+ years in account management or customer service, with experience using SAP, ERP, and CRM tools. Domestic and international travel are expected.

Formación

• Bachelor’s degree in Business or Technical studies preferred.
• 3+ years of account management or customer service experience.
• Experience with SAP, ERP, CRM tools and creating code preferred.
• Proven ability to manage multiple projects with high attention to detail.
• Domestic and international travel of ~30%.

Responsabilidades

• Strategically plan the budget and business needs for the service accounts.
• Forecast quarterly and fiscal year for all accounts.
• Conduct regular account reviews with customers.
• Identify opportunities for account growth, including up-selling or cross-selling service offerings.
• Handle escalations and complex service issues with professionalism and urgency.
• Oversee the Service Operations team and maintenance contracts.
• Serve as the account liaison for communications and deliverables.
• Manage project enhancements and invoicing for maintenance projects.
• Build strong partnerships with internal Sales and other partners.

Conocimientos

Account management

Customer service

Bilingual English/German

Project management

Communication skills

Educación

Bachelor's degree in Business or Technical studies

Herramientas

SAP

ERP

CRM tools

Descripción del empleo

KNAPP is seeking a Customer Care Manager in Kennesaw, GA to lead service accounts and maintain high client satisfaction. The role requires coordinating complex quotes, managing service operations, and collaborating with sales and international teams.

The candidate should have a Bachelor’s degree in Business or Technical studies and 3+ years in account management or customer service, with experience using SAP, ERP, and CRM tools. Domestic and international travel are expected.