Senior Customer Success & Account Leader (Remote)

KNAPP; Kennesaw (GA); Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

KNAPP, a global leader in warehouse automation, seeks a Customer Care Manager to serve as the primary client contact and oversee complex quotes for automated logistics systems valued at $3 million USD or more. You will coordinate budgets, forecast, and manage service accounts, while collaborating with Sales and international teams to ensure client satisfaction and project success.

The role requires a Bachelor’s degree, 3+ years in account management or related fields, and experience delivering

Formación

• Bachelor’s degree in Business or Technical studies preferred.
• 3+ years of account management or customer service experience.
• Experience with account management, material handling, sales and working with international teams.
• Experience delivering client-focused solutions based on customer needs.
• Bilingual (English/German) preferred but not required.
• Proven ability to manage multiple projects with high attention to detail.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Experience with SAP, ERP, CRM tools and creating code preferred.

Responsabilidades

• Strategically plan the budget and business needs for the service accounts.
• Forecast quarterly and fiscal year for all accounts.
• Conduct regular account reviews with customers.
• Identify opportunities for account growth, including up-selling or cross-selling service offerings.
• Handle escalations and complex service issues with professionalism and urgency.
• Oversee Service Operations and maintenance contracts and hotline concerns.
• Serve as the account liaison for communications, conflict resolutions and deliverables.
• Manage project enhancements and upgrades, invoicing and maintenance projects.
• Collaborate with Sales and internal partners to build strong relationships.
• Act as escalation point and oversee service operations.

Conocimientos

Account management

Client communication

Negotiation

Project management

Multinational teamwork

Bilingual English/German

Educación

Bachelor’s degree in Business or Technical studies

Herramientas

SAP

ERP

CRM tools

Descripción del empleo

KNAPP, a global leader in warehouse automation, seeks a Customer Care Manager to serve as the primary client contact and oversee complex quotes for automated logistics systems valued at $3 million USD or more. You will coordinate budgets, forecast, and manage service accounts, while collaborating with Sales and international teams to ensure client satisfaction and project success.

The role requires a Bachelor’s degree, 3+ years in account management or related fields, and experience delivering