Remote Customer Advocacy & Community Lead

Dodge Construction Network; Saint Paul (MN); Remote; USD 90,000 - 150,000; Full time

Job summary

Dodge Construction Network is seeking a Community & Advocacy Manager to strengthen relationships with customers and communities shaping the construction industry. You will lead programs that connect community engagement, customer advocacy, reputation, reviews, and social proof, turning experiences into credible proof.

Based remotely in the continental United States, you will partner with Sales, Marketing, Product, and Operations to build scalable advocacy programs, manage impact across review

Qualifications

• 5+ years of experience in B2B marketing, communications, community, customer advocacy, customer marketing, reputation management, or a related discipline
• Experience building or operating programs in at least two areas such as community engagement, customer advocacy, review and reputation management, customer marketing, or public-facing brand communications
• Excellent writing and communication skills and strong judgment when representing a company publicly
• Demonstrated ability to build productive relationships across teams and turn those relationships into repeatable programs
• Strong project‑management skills and the ability to manage multiple stakeholders, priorities, and deadlines
• Familiarity with review platforms, CRM systems, community and social platforms, project-management tools, or similar technology
• Experience in SaaS, technology, data and analytics, construction, or another complex B2B environment is helpful, but curiosity and the ability to learn quickly matter more

Responsibilities

• Build and manage a customer advocacy program that identifies strong advocates and matches them with the right opportunities
• Partner with Sales, Account Management, Customer Experience, Product Marketing, and other teams to identify customers who can participate in testimonials, reviews, references, customer stories, research, events, webinars, and related programs
• Manage review and reputation initiatives across G2, BBB, and other relevant platforms, including customer outreach, response coordination, and program tracking
• Maintain clear records of customer participation, permissions, interests, and approved proof so advocacy can be activated consistently across the organization
• Identify opportunities to extend strong customer and community moments into reviews, testimonials, stories, conversations, and other useful content
• Work across Brand, Events, Product Marketing, Economics and Research, Sales, and Customer Experience to keep community and advocacy opportunities moving
• Track practical measures including community engagement, advocate participation, review performance, reputation and sentiment, and the output of advocacy programs
• Turn qualitative and quantitative feedback into concise recommendations rather than simply reporting activity
• Build straightforward processes and documentation that allow these programs to scale

Skills

Excellent writing

Strong communication

Relationship building

Project management

Judgment

Education

Bachelor's degree in Marketing/Communications/Business or related field

Tools

CRM systems

Project management tools

Review platforms

Job description

Dodge Construction Network is seeking a Community & Advocacy Manager to strengthen relationships with customers and communities shaping the construction industry. You will lead programs that connect community engagement, customer advocacy, reputation, reviews, and social proof, turning experiences into credible proof.

Based remotely in the continental United States, you will partner with Sales, Marketing, Product, and Operations to build scalable advocacy programs, manage impact across review