Remote Community & Advocacy Leader

Dodge Construction Network; Nashville (TN); Remote; USD 70,000 - 120,000; Full time

Job summary

Dodge Construction Network is seeking a Community & Advocacy Manager to connect customer experiences with advocacy, reviews, and stories. You will lead programs across engagement, reputation, and social proof, building a pipeline of customer advocates and collaborating with cross-functional teams to scale impact.

The role reports to the Director of Brand Marketing, is remote or home-office based, with some travel to events and conferences.

Qualifications

• 5+ years of experience in B2B marketing, communications, community, customer advocacy, customer marketing, reputation management, or a related discipline.
• Experience building or operating programs in at least two areas such as community engagement, customer advocacy, review and reputation management, customer marketing, or public-facing brand communications.
• Excellent writing and communication skills and strong judgment when representing a company publicly.
• Demonstrated ability to build productive relationships across teams and turn those relationships into repeatable programs.
• Strong project‑management skills and the ability to manage multiple stakeholders, priorities, and deadlines.
• Familiarity with review platforms, CRM systems, community and social platforms, project-management tools, or similar technology.
• Experience in SaaS, technology, data and analytics, construction, or another complex B2B environment is helpful, but curiosity and the ability to learn quickly matter more

Responsibilities

• Build a repeatable approach for identifying and engaging with the communities and conversations that matter to Dodge customers and prospects.
• Develop a healthy pipeline of customer advocates who can participate in reviews, testimonials, references, customer stories, research, events, and other opportunities.
• Strengthen Dodge’s reputation and social proof across relevant third‑party platforms and customer touchpoints.
• Create a useful feedback loop that turns community, review, and customer signals into insights for teams across the company.
• Help activate customers and subject‑matter experts around webinars, events, research, thought leadership, and other Brand programs where community participation can add value.
• Identify opportunities to extend strong customer and community moments into reviews, testimonials, stories, conversations, and other useful content.
• Work across Brand, Events, Product Marketing, Economics and Research, Sales, and Customer Experience to keep community and advocacy opportunities moving.
• Track practical measures including community engagement, advocate participation, review performance, reputation and sentiment, and the output of advocacy programs.
• Turn qualitative and quantitative feedback into concise recommendations rather than simply reporting activity.
• Build straightforward processes and documentation that allow these programs to scale

Skills

B2B marketing

Relationship building

Communication

Project management

Writing

Education

Bachelor's degree

Tools

CRM systems

Social platforms

Analytics tools

Job description

Dodge Construction Network is seeking a Community & Advocacy Manager to connect customer experiences with advocacy, reviews, and stories. You will lead programs across engagement, reputation, and social proof, building a pipeline of customer advocates and collaborating with cross-functional teams to scale impact.

The role reports to the Director of Brand Marketing, is remote or home-office based, with some travel to events and conferences.