Remote Customer Account Growth Manager

Dreyer's Grand Ice Cream; Arkansas; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

Paid time off

Job summary

Dreyer’s Grand Ice Cream, headquartered in Walnut Creek, is seeking a results‑driven Customer Account Associate / Category Manager to drive growth with major retailers, including Sam’s Club. You will manage cross‑functional collaboration with sales, marketing and operations to optimize shelf space, forecast demand and negotiate promotions.

Remote based position preferred for candidates around Bentonville, Arkansas, with responsibilities spanning data‑driven presentations, contract understanding,

Qualifications

• 5+ years experience in a Club or Retail CPG sales environment preferred.
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.

Responsibilities

• Create new item presentations with data specific information to hold and gain shelf space.
• Create and consistently modify sales forecasts in each category.
• Negotiate monthly promotions with customer.
• Understand customer contracts and work within guidelines to ensure policy compliance.
• Manage trade spend to maximize profitability with maintaining good customer relations.
• Analyze promotion effectiveness through IRI and other data reports.
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
• Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.
• Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience.
• Maintain Customer Relations: Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues.
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps.
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in‑stock levels, etc.
• Sales (net sales to goal) measurable outcomes.
• Forecasting accuracy (for your accounts).
• Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
• Proven track record in building effective relationships with customers and internal associates.
• Strong negotiating skills to create win win outcomes for the company and customer.
• Demonstrated ability to achieve performance goals with minimum direction and supervision.
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (5+ years experience in a Club or Retail CPG sales environment preferred).
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.

Job description

Dreyer’s Grand Ice Cream, headquartered in Walnut Creek, is seeking a results‑driven Customer Account Associate / Category Manager to drive growth with major retailers, including Sam’s Club. You will manage cross‑functional collaboration with sales, marketing and operations to optimize shelf space, forecast demand and negotiate promotions.

Remote based position preferred for candidates around Bentonville, Arkansas, with responsibilities spanning data‑driven presentations, contract understanding,