Remote Customer & Category Manager, Retail CPG

Dreyer's Grand Ice Cream; Arkansas; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO

10 paid holidays

Job summary

Dreyer’s Grand Ice Cream is seeking a results-driven professional to drive growth with major retailers. You will develop item presentations, forecast categories, negotiate promotions, and manage trade spend while maintaining strong customer relations across cross-functional teams.

The role emphasizes long-range planning, data-driven decision making, and ongoing field validation of retail strategies, with a preference for candidates experienced in CPG sales and ice cream categories.

Qualifications

• 5+ years experience in a Club or Retail CPG sales environment preferred.
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.
• Strong negotiating skills to create win win outcomes for the company and customer.
• Proven track record in building effective relationships with customers and internal associates.

Responsibilities

• Create new item presentations with data specific information to hold and gain shelf space.
• Create and consistently modify sales forecasts in each category.
• Negotiate monthly promotions with customer.
• Understand customer contracts and work within guidelines to ensure policy compliance.
• Manage trade spend to maximize profitability with maintaining good customer relations.
• Analyze promotion effectiveness through IRI and other data reports.
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
• Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.
• Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience.
• Maintain Customer Relations: Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues.
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps.
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in‑stock levels, etc.
• Sales (net sales to goal) measurable outcomes.
• Forecasting accuracy (for your accounts).
• Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
• Proven track record in building effective relationships with customers and internal associates.
• Strong negotiating skills to create win win outcomes for the company and customer.
• Demonstrated ability to achieve performance goals with minimum direction and supervision.
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (5+ years experience in a Club or Retail CPG sales environment preferred).
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.

Skills

Sales forecasting

Negotiation

Customer relationships

Cross-functional collaboration

Data analysis

Attention to detail

Education

College or Undergraduate degree

Job description

Dreyer’s Grand Ice Cream is seeking a results-driven professional to drive growth with major retailers. You will develop item presentations, forecast categories, negotiate promotions, and manage trade spend while maintaining strong customer relations across cross-functional teams.

The role emphasizes long-range planning, data-driven decision making, and ongoing field validation of retail strategies, with a preference for candidates experienced in CPG sales and ice cream categories.