Customer Account Manager

Dreyer's Grand Ice Cream; Arkansas; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

Paid time off

Job summary

Dreyer’s Grand Ice Cream, headquartered in Walnut Creek, is seeking a results‑driven Customer Account Associate / Category Manager to drive growth with major retailers, including Sam’s Club. You will manage cross‑functional collaboration with sales, marketing and operations to optimize shelf space, forecast demand and negotiate promotions.

Remote based position preferred for candidates around Bentonville, Arkansas, with responsibilities spanning data‑driven presentations, contract understanding,

Qualifications

• 5+ years experience in a Club or Retail CPG sales environment preferred.
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.

Responsibilities

• Create new item presentations with data specific information to hold and gain shelf space.
• Create and consistently modify sales forecasts in each category.
• Negotiate monthly promotions with customer.
• Understand customer contracts and work within guidelines to ensure policy compliance.
• Manage trade spend to maximize profitability with maintaining good customer relations.
• Analyze promotion effectiveness through IRI and other data reports.
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
• Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.
• Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience.
• Maintain Customer Relations: Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues.
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps.
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in‑stock levels, etc.
• Sales (net sales to goal) measurable outcomes.
• Forecasting accuracy (for your accounts).
• Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
• Proven track record in building effective relationships with customers and internal associates.
• Strong negotiating skills to create win win outcomes for the company and customer.
• Demonstrated ability to achieve performance goals with minimum direction and supervision.
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (5+ years experience in a Club or Retail CPG sales environment preferred).
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.

Job description

Are you looking to catapult your career by driving high-impact transformation with household brands? At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s/Edy’s, Skinny Cow, OREO®, Outshine and Frollies and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our DGIC team across our offices and factories is raising the bar on all things ice cream. The brands have strong investments in marketing support, quality improvements and exciting line extensions and innovation. DGIC has also been recognized by retail partners as the top manufacturer partner, winning the #1 position in the prestigious Advantage Award in 2024.

Here, everyone is encouraged to think like a general manager. You won’t just stay in your lane, you’ll get hands‑on exposure to everything from Sales, Marketing and operations to Finance and Supply Chain. It’s like getting an MBA on the job (but with way more ice cream). Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!

And We Are Better Together by making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. Leveraging business intelligence data, you will create a selling story to drive the business with Sam’s Club utilizing your Customer Account Associate (AA) and Customer & Category Manager (CMM). You will be managing internal and external cross‑functional departments to support the customer. This is a remote based position but it is preferred that a candidate be located around Bentonville, Arkansas.

• Create new item presentations with data specific information to hold and gain shelf space.
• Create and consistently modify sales forecasts in each category.
• Negotiate monthly promotions with customer.
• Understand customer contracts and work within guidelines to ensure policy compliance.
• Manage trade spend to maximize profitability with maintaining good customer relations.
• Analyze promotion effectiveness through IRI and other data reports.
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.
• Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.
• Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience.
• Maintain Customer Relations: Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues.
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps.
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in‑stock levels, etc.
• Sales (net sales to goal) measurable outcomes.
• Forecasting accuracy (for your accounts).
• Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
• Proven track record in building effective relationships with customers and internal associates.
• Strong negotiating skills to create win win outcomes for the company and customer.
• Demonstrated ability to achieve performance goals with minimum direction and supervision.
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (5+ years experience in a Club or Retail CPG sales environment preferred).
• Experience in Ice Cream category preferred.
• College or Undergraduate degree preferred.

• Medical, Dental, Vision, 401(k) with match, PTO, 10 paid holidays + 2 floating.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.