Remote CTMS Operations Analyst (Brazil)

Care Access; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO and Company Paid Holidays

Medical, dental, and vision insurance

Job summary

Care Access is seeking a CTMS Operations Analyst to configure and build CTMS site and study data, perform quality checks, and support users across SSU, Study Ops, and Site Network. You will create operational reports and dashboards, triage incidents, maintain runbooks, and contribute to platform governance and release processes while collaborating with vendors and internal teams.

This remote role offers steady collaboration with global teams, a focus on data accuracy, and opportunities to

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• 2–4 years of CTMS/platform or clinical systems experience, with 1+ years directly supporting CTMS, study builds, or clinical data operations.
• Preferred certifications: CTMS platform/certification training, GCP/clinical research certifications, or relevant technical certifications.

Responsibilities

• Populate CTMS entries (visits, procedures, schedules, financial elements, site personnel) according to company requirement; prepare and hand off builds to the CTMS Operations Manager for final review/acceptance.
• Execute build QC checklists, validate configuration and data, log defects with reproducible steps, remediate where possible, and elevate gating defects to the Manager or vendor. Track first-pass acceptance and defect remediation metrics.
• Provide day-to-day CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network and other Care Access users (access requests, role/tag maintenance, runbook guidance); deliver study-specific CTMS training as assigned.
• Produce standard CTMS reports and operational dashboards used by SSU/Study Ops; perform ad-hoc data pulls to support study readiness and cross-functional decision-making
• Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput.
• Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput.
• Maintain accurate build documentation and audit trails for study readiness and compliance.
• Support the CTMS Operations Manager in vendor ticketing and incident tracking when escalated.
• Assist with onboarding and training of new CTMS Analysts and temporary staff.

Skills

CTMS configuration

Quality control (QC) / checklists

Data interpretation for non-technical

Operational reporting / dashboards

Communication skills

ICH-GCP / audit familiarity

Education

Bachelor’s degree or equivalent experience

Tools

Conductor

Florence

Veeva

Excel

BI tools

Job description

Care Access is seeking a CTMS Operations Analyst to configure and build CTMS site and study data, perform quality checks, and support users across SSU, Study Ops, and Site Network. You will create operational reports and dashboards, triage incidents, maintain runbooks, and contribute to platform governance and release processes while collaborating with vendors and internal teams.

This remote role offers steady collaboration with global teams, a focus on data accuracy, and opportunities to