Remote CSR & Admin Assistant II

State of Colorado; Colorado; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plans

Life insurance

Disability insurance

Wellness programs

FSAs

HSAs

Holidays & leave

Remote options

Career advancement

Public Service Loan Forgiveness

Job summary

Colorado Parks and Wildlife is seeking an Administrative Assistant II for Area 12 Lamar Service Center in southeastern Colorado. You will welcome customers in person, by phone, and by email, process license and park product sales, maintain records in IPAWS/PROWL, and support both public and internal staff with a range of administrative tasks.

Requirements include two years of office experience or an equivalent combination of education and experience, strong communication, and proficiency with MS

Qualifications

• Two years of relevant experience in an office environment, customer service, front desk, call center, administrative support, accounting, finance, program or project management, or experience related to the work assigned to this position.

Responsibilities

• Provide customer service to CPW customers – walk in, call in, and by email including sales of wildlife and state parks products, maintenance of customer records in IPAWS/PROWL, and handling payments.
• Answer phones and talk with customers about hunting, fishing, state parks, licenses and permits, wildlife regulations, and related forms.
• Dispatch calls to field officers and provide internal customer service to other sections and area staff.
• Perform administrative duties such as mail handling, supplies stocking, and recording in various databases.
• Other duties as assigned and may include learning the area and riding with staff to understand area operations.

Skills

Customer service

Communication

Multitasking

Time management

Problem-solving

Tools

MS Word

Excel

Google Suite

IPAWS/PROWL

Job description

Colorado Parks and Wildlife is seeking an Administrative Assistant II for Area 12 Lamar Service Center in southeastern Colorado. You will welcome customers in person, by phone, and by email, process license and park product sales, maintain records in IPAWS/PROWL, and support both public and internal staff with a range of administrative tasks.

Requirements include two years of office experience or an equivalent combination of education and experience, strong communication, and proficiency with MS