TEMPORARY CPW License & Pass Employee – Denver, CO

State of Colorado; Denver (CO); On-site; USD 22,000 - 30,000; Part time

Job summary

COLORADO PARKS AND WILDLIFE (CPW) is seeking a temporary License and Pass Clerk to support Disability and Refunds Coordinators during a peak workload period. The role involves greeting customers at the front desk, processing disability licenses and ADA accommodations, and assisting with refunds and IPAWS-related tasks.

Ideal candidates are detail-oriented, organized, with strong written and verbal communication, and able to work independently while multi-tasking in a busy office.

Qualifications

• Interest in parks, wildlife or outdoor recreation
• Experience with databases, email and internet research preferred
• Well organised, detail oriented with excellent verbal and written communication skills

Responsibilities

• Greet customers at front desk and route calls
• Process disability licenses, passes and ADA accommodations
• Organize refund and restoration of preference point requests
• Learn IPAWS license and pass system and complete administrative tasks
• Merge duplicate customer records in IPAWS
• Contact customers with undeliverable mail to update records
• Suggest process improvements to the team

Skills

Customer service

Data entry

Communication skills

Organization

Multi-tasking

Tools

IPAWS system

Email

Internet research

NEOGOV

Job description

THIS IS A TEMPORARY POSITION (9 MONTHS OR LESS) - PAYING $19.29 PER HOUR

This announcement will remain open until FILLED. You are encouraged to apply early.

The mission of Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion, we welcome applications from people of diverse backgrounds and abilities.

COLORADO PARKS AND WILDLIFE (CPW)

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources. Colorado Parks and Wildlife.

The License and Pass Temporary Employee will be helping primarily the Disability and Refunds Coordinators with heavy workloads during this time, but will also assist all License, Reservations & Customer Operations staff with various assignments and job shadowing, including but not limited to the following:

• Greeting customers at our front desk. Answering the phone and forwarding the calls to the appropriate CPW staff.
• Processing disability licenses, passes, and ADA accommodations to approved customers. This will include learning the regulations and statutes applicable to those programs and the processing steps.
• Organizing refund and restoration of preference point requests. This will require learning the regulations applicable to the refunds program and the processing steps.
• Learning the Integrated Parks and Wildlife System (IPAWS) license and pass system.
• Completing IPAWS administrative tasks such as merging duplicate customer records.
• Helping contact customers whose mail has been returned as undeliverable to our office.
• Looking for process improvements or efficiency opportunities and providing proposals to the team.

The ideal candidate will have an interest in the parks, wildlife, and/or the outdoor recreation profession. Experience with databases, email, and internet research is preferred. Candidates should also be well organized, detail-oriented, have excellent communication skills (verbal and written), able to work independently, multi-task effectively, and possess an overall positive attitude.

Qualified applicants will be contacted to schedule an interview.

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at [e-mail] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify:

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it.

The Human Resources Office will be unable to assist with these types of technical issues.