TEMPORARY Customer Service Aide - Registration Unit

State of Colorado; Colorado; On-site; USD 21,000 - 26,000; Full time

Job summary

Colorado Parks and Wildlife (CPW) is seeking a temporary Customer Service Clerk to support in-person and phone interactions. Responsibilities include processing registrations, selling park passes and licenses, handling revenue at a POS, and providing park information. Work hours are Monday–Friday 8am–5pm.

Must be 18+, have a valid driver’s license, and pass a background check. This role emphasizes teamwork, strong communication, and reliable attendance; prior customer-service experience is

Qualifications

• At least 1 year in a customer-service setting preferred.
• Must be at least 18 years old.
• Valid driver’s license or reliable transportation.
• Experience handling money and serving the public preferred.
• Experience with Word or Excel is helpful.
• Able to pass a background screening.
• Able to work with little supervision and in a team.
• Strong interpersonal and telephone communication skills.

Responsibilities

• Process boat, snowmobile, and off-highway vehicle registration applications using data entry software.
• Sell park passes, permits, fishing licenses and other passes/licenses.
• Collect revenue and operate a POS system.
• Provide registration and park information to customers in person or over the phone.
• Perform other duties as assigned.
• Work hours: Monday–Friday 8am–5pm, holidays excluded.

Skills

Customer service

Money handling

Telephone skills

Interpersonal skills

Education

High school diploma

Tools

Word

Excel

Job description

THIS IS A TEMPORARY POSITION (9 MONTHS OR LESS) - PAYING $15.75-$18.50 PER HOUR

The mission of the Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities.

Customer service is a key component for every position across state government. We are focused on improving Efficiency (use of resources), Effectiveness (impact of our work), and Elegance (graceful service interactions).

COLORADO PARKS AND WILDLIFE (CPW) Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources. Colorado Parks and Wildlife.

This position works primarily in a customer-service capacity on a daily basis assisting customers either in-person or over the phone. Duties include but are not limited to:

• Process boat, snowmobile, and off-highway vehicle registration applications from customers and/or internal and external agents utilizing data entry software.
• Sell park passes, permits, fishing licenses and other various passes or licenses.
• Collect revenue and operate a POS system.
• Provide registration and park information to customers over the counter or over the phone.
• Other duties as assigned.
• Work hours are Monday-Friday from 8am-5pm except for Holidays

REQUIREMENTS:

• Requires prior work experience in a customer-service setting (at least one year is preferred). Must be at least 18 years of age.
• Must have a valid drivers' license or reliable transportation.
• Previous experience handling money and working with the public is preferred.
• Previous experience with Word or Excel is helpful.
• Must be able to successfully pass a background screening.
• Ability to work with little supervision and work well within a team.
• Possess strong interpersonal communication skills to deliver excellent customer service and telephone skills.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at [e-mail].

ADAAA Accommodations Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact [e-mail] at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify employer: DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Toll-Free Applicant Support - Technical Help If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.