Remote Driver Services Call Center Admin Assistant II

State of Colorado; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

State of Colorado’s Driver Services Call Center is seeking an Administrative Assistant II to support data entry, respond to customer inquiries, and clarify motor vehicle policies. The role emphasizes meticulous record handling, accurate information dissemination, and cooperative interaction with external stakeholders.

The position requires two years of clerical or call center experience, strong customer service skills, and the ability to work in a high-volume environment.

Qualifications

• Two (2) years of relevant experience in General Clerical and/or Call Center Customer Service work experience.

Responsibilities

• Data entry into databases and spreadsheets.
• Provide customer service via telephone or in-person to external stakeholders and customers.
• Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers.
• Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues.
• Advise customers as to the fee, documentation, and testing requirements.
• Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s).
• Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required.

Skills

Customer service

Call center experience

Telephone communication

Bilingual Spanish

Tools

Microsoft Office

Google Apps

Job description

State of Colorado’s Driver Services Call Center is seeking an Administrative Assistant II to support data entry, respond to customer inquiries, and clarify motor vehicle policies. The role emphasizes meticulous record handling, accurate information dissemination, and cooperative interaction with external stakeholders.

The position requires two years of clerical or call center experience, strong customer service skills, and the ability to work in a high-volume environment.