Remote CSR — 3-Month Contract

TEKsystems; Grimes (IA); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Fully remote

Job summary

TEKsystems is seeking a Remote Customer Service Representative to handle inbound and outbound calls for members and providers with a focus on Medicare Silver Sneakers programs. You will input data and deliver high-quality service in a fully remote role across the US.

The position is a 3-month contract with potential conversion to permanent for top performers. Hours are Mon-Fri, 8am-8pm EST, training 9:00am-5:30pm EST, start December 7.

Qualifications

• Minimum of 1 year of customer service experience.
• Call center experience preferred.
• Strong communication and empathy for customers.
• Proficiency with Windows and MS Office.
• Able to multitask and meet deadlines.

Responsibilities

• Handle inbound/outbound calls from members and providers, input data, and provide courteous, professional service.
• Majority of calls involve members eligible for Silver Sneakers program through Medicare plans.

Skills

Customer service

Call center

Communication

Empathy

Troubleshooting

Problem-solving

Multitasking

Tools

Windows

MS Office

Job description

TEKsystems is seeking a Remote Customer Service Representative to handle inbound and outbound calls for members and providers with a focus on Medicare Silver Sneakers programs. You will input data and deliver high-quality service in a fully remote role across the US.

The position is a 3-month contract with potential conversion to permanent for top performers. Hours are Mon-Fri, 8am-8pm EST, training 9:00am-5:30pm EST, start December 7.