Remote CSC Team Leader, Core Lab Support & Strategy

Roche; Indianapolis (IN); On-site; USD 79,000 - 146,000; Full time

Job summary

Roche in Indianapolis, IN is seeking a Customer Support Center, Team Manager - Core Lab to lead a remote team delivering expert support for core lab products. You will foster high performance and align daily work with Roche's vision.

The role emphasizes people development, diversity & inclusion, stakeholder collaboration, and continuous process improvement, with travel of 10-15% for non-local members.

Qualifications

• Bachelor’s degree in science, technology, or related field or equivalent education and work experience.
• 3 years of experience in laboratory, health environment, diagnostics industry, IT industry, or equivalent regulated industry experience.
• 1 year of previous management or supervisory experience, or demonstrated leadership skills.
• 4 years experience in Quality/Regulatory or equivalent regulated industry experience.

Responsibilities

• Recognize, recruit, and retain high-performing team members
• Empower people with accountability while building team culture
• Create an inclusive environment by promoting Diversity & Inclusion within their team
• Clearly communicate expectations and evaluate performance
• Coach, Develop, Grow individual contributors and technical leaders
• Lead and contribute to strategic organizational initiatives that drive continuous improvement
• Drive team performance to achieve key performance indicators
• Manage key operational and administrative functions
• Create value by serving as a key conduit between the Roche organization and our customers for complex problem resolution, strategic planning and business reviews
• Build and maintain strong relationships with high value local and global stakeholders including Field Support/Implementation Leadership, Marketing, Commercial Education, Sales, Post Market Quality, Commercial Supply/Fulfillment and Global Customer Support
• Build and maintain strong relationships with third party Solution Providers
• Ensure team’s adherence to Roche Quality System
• Approve product launch on cross functional committees to ensure Serviceability
• Provide value added feedback to influence future solutions for a dynamic market
• Collaborate with Workforce Management to plan, execute and adjust staffing models based on forecasting and volumes
• Translate Global and Local Vision into SMART goals that an empowered team can execute
• Seek out improvements to drive performance forward, mentor and support employees towards continuous improvement

Skills

Leadership

Communication

Stakeholder management

Strategic mindset

Coaching

Team development

Problem solving

Education

Bachelor's degree in science/tech or related field

Job description

Roche in Indianapolis, IN is seeking a Customer Support Center, Team Manager - Core Lab to lead a remote team delivering expert support for core lab products. You will foster high performance and align daily work with Roche's vision.

The role emphasizes people development, diversity & inclusion, stakeholder collaboration, and continuous process improvement, with travel of 10-15% for non-local members.