Remote Core Lab CSC Team Manager

Roche Holding AG; Indianapolis (IN); On-site; USD 79,000 - 146,000; Full time

Job summary

Roche Holding AG in Indiana is seeking a Customer Support Center, Team Manager - Core Lab to lead a remote team delivering expert support for Roche core lab products. You will recruit and develop high-performing contributors, set clear expectations, and drive a culture of accountability and inclusion, aligning daily operations with the company vision.

The role emphasizes coaching and strategic initiative leadership, cross-functional collaboration with global stakeholders, and ongoing process

Qualifications

• Bachelor’s degree in science, technology, or related field or equivalent education and work experience.
• 3 years of experience in laboratory, health environment, diagnostics industry, IT industry, or equivalent regulated industry experience.
• 1 year of previous management or supervisory experience, or demonstrated leadership skills.
• 4 years experience in Quality/Regulatory or equivalent regulated industry experience.

Responsibilities

• Recognize, recruit, and retain high‑performing team members.
• Empower people with accountability while building team culture.
• Create an inclusive and welcoming environment by promoting Diversity & Inclusion.
• Clearly communicate expectations and evaluate performance.
• Coach, develop, grow individual contributors and technical leaders.
• Lead and contribute to strategic initiatives that drive continuous improvement.
• Drive team performance to achieve key performance indicators.
• Manage key operational and administrative functions.
• Serve as a conduit between Roche and customers for complex problem resolution and reviews.
• Build relationships with local and global stakeholders and third-party providers.
• Ensure adherence to Roche Quality System and cross-functional launch approvals.
• Provide feedback to influence future solutions; collaborate with Workforce Management on staffing.

Skills

Leadership

Team management

Stakeholder management

Communication

Agility

Business acumen

Leadership development

Customer engagement

Leadership influence

Education

Bachelor's degree in science/related field

Job description

Roche Holding AG in Indiana is seeking a Customer Support Center, Team Manager - Core Lab to lead a remote team delivering expert support for Roche core lab products. You will recruit and develop high-performing contributors, set clear expectations, and drive a culture of accountability and inclusion, aligning daily operations with the company vision.

The role emphasizes coaching and strategic initiative leadership, cross-functional collaboration with global stakeholders, and ongoing process