Remote CS Rep for Plumbing Scheduling & Support

bluefrog Plumbing + Drain® Headquarters; Boynton Beach (FL); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Flexible schedule

Free uniforms

Training & development

Job summary

bluefrog Plumbing + Drain of Boynton Beach FL seeks a Customer Service Representative to join our team. You will provide exceptional service to clients and ensure their needs are met, while handling inquiries, scheduling plumbing and drain service appointments, and assisting with billing.

Ideal candidates have strong communication, multitasking, and software skills. Flexible work options and a supportive team environment are offered with opportunities for advancement.

Qualifications

• Previous customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using customer service software and tools.
• Positive and professional demeanor.
• Familiar with Service Titan.
• Strong knowledge of Microsoft suite (Excel, Word, Powerpoint).

Responsibilities

• Handle incoming customer inquiries and provide information about our services.
• Schedule appointments for our plumbing and drain services.
• Assist with billing and invoicing inquiries.
• Follow up with customers to ensure satisfaction.
• Maintain accurate customer records and documentation.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Tools

Service Titan

Microsoft Excel

Microsoft Word

PowerPoint

Job description

bluefrog Plumbing + Drain of Boynton Beach FL seeks a Customer Service Representative to join our team. You will provide exceptional service to clients and ensure their needs are met, while handling inquiries, scheduling plumbing and drain service appointments, and assisting with billing.

Ideal candidates have strong communication, multitasking, and software skills. Flexible work options and a supportive team environment are offered with opportunities for advancement.