CS Operations Manager at GitLab - $176K+ Salary

GitLab Inc.; United States; Remote; USD 105,000 - 176,000; Full time

Benefits offered by this job

Equity compensation

Remote work

Job summary

GitLab is seeking a Customer Success Operations Manager to own operational processes, reporting, and programs supporting the CS function. Reporting to the Senior Manager of Sales & CX Operations, you will partner with CS leadership, Revenue Strategy & Operations, Finance, and Sales to scale CS operations.

This is a fully remote role for US residents. The role emphasizes cross-functional collaboration, capacity planning, and data-driven improvements across renewal forecasting, health scoring, and

Qualifications

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical role.
• Strong critical thinking and structured problem solving.
• Bias toward execution and delivering outcomes.
• Systems thinking and cross-functional collaboration.
• Ability to navigate ambiguous, scaling environments.

Responsibilities

• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
• Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
• Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
• Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
• Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

Skills

Critical thinking

Problem solving

Execution bias

Systems thinking

Cross-functional collaboration

Adaptability

Job description

CS Operations Manager at GitLab - $176K+ Salary — Remote

This role is a strong career move for operations professionals aiming to specialize in Revenue or Customer Success Operations within a high-growth B2B SaaS company. GitLab operates at significant scale (50M+ users, Fortune 100 clients), meaning the problems you'll tackle are complex and high-impact — excellent for building a standout portfolio.

Compensation context: The $104,800–$176,400 base range is competitive and aligns with mid-to-senior RevOps/CS Ops roles at enterprise SaaS companies (market median ~$115K–$145K for this level). The additional incentive pay eligibility (up to 100% of base) and equity upside push total comp well above base — a meaningful differentiator.

• End-to-end CS operations: renewal forecasting, health scoring, book-of-business management
• Cross-functional influence across Sales, Finance, and Revenue Analytics — high-demand in any GTM org
• Capacity modeling, territory design, and segmentation — foundational for VP of RevOps or CS Strategy roles
• AI tool fluency, as GitLab explicitly embeds AI into daily workflows

Culture signals: GitLab is a mature, publicly listed remote-first company with a well-documented values system. This is a green flag for work-life balance and career structure. The role sits within a clearly defined reporting hierarchy (Senior Manager of Sales & CX Operations), suggesting room for growth without chaos.

Watch for: The breadth of responsibilities (process, systems, reporting, planning) could stretch bandwidth. Strong self-management and prioritization skills are essential to avoid scope creep in this type of generalist ops role.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An Overview of This Role

As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale.

This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work.

What You'll Do

• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
• Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
• Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
• Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
• Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

What You'll Bring

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
• Strong critical thinking and structured problem solving — you can break down ambiguous problems into clear workstreams and move them forward.
• Bias toward execution: you move from analysis to action quickly and follow through to outcomes that stick.
• Systems thinking: you understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.
• Strong cross-functional collaboration skills — you build trust with stakeholders at all levels and influence without direct authority.
• Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.
• Comfort operating in a scaling environment where not everything is defined and structure must be created.

About the Team

The Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale.

This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity.

The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range: $104,800 — $176,400 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Is this Customer Success Operations Manager role fully remote? Yes, GitLab is an all-remote company and this role is fully remote. However, hiring is currently restricted to residents of the United States, so international applicants may not be eligible. What is the salary range for this role at GitLab? The base salary range for US residents is $104,800–$176,400 USD. This role is also eligible for incentive pay targeted at up to 100% of the offered base salary, plus equity compensation. How many years of experience are required for this position? GitLab requires 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical role. GitLab notes that many successful candidates do not meet every single requirement. What does the Customer Success Operations team do at GitLab? The Sales and CX Operations team owns processes, data standards, and operational programs for GitLab's Sales, Customer Success, and Renewals teams. This role specifically supports the CSM function with reporting, planning cycles, and cross-functional alignment. Does GitLab offer equity or stock options for this role? Yes, GitLab offers equity compensation and an Employee Stock Purchase Plan (ESPP) for full-time employees, in addition to the base salary and incentive pay.