Remote CS Manager for AI-Driven Growth & Renewals

Relativity; Indianapolis (IN); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and renewal outcomes. You will translate data signals into strategic actions, design adoption engagements, and deliver ROI narratives across customers.

The role emphasizes scalable initiatives, AI-enabled communications, and cross-functional collaboration with Sales and Adoption Services to maximize outcomes and retention.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: ability to interpret adoption signals, utilization trends, and health scores and translate them into prioritized action.
• Strong written communication: able to craft clear, purposeful outreach that starts with AI-powered templates but reflects thoughtful audience adaptation.
• Outcome-driven and able to deliver value through targeted, time-boxed engagements.

Responsibilities

• Drive adoption and value realization for a portfolio of RelativityOne accounts.
• Manage health, risk, and operational discipline with Gainsight hygiene and timely interventions.
• Design scaled digital programs and use AI tools to accelerate impact.

Skills

Account Management

Data fluency

AI fluency

Communication

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and renewal outcomes. You will translate data signals into strategic actions, design adoption engagements, and deliver ROI narratives across customers.

The role emphasizes scalable initiatives, AI-enabled communications, and cross-functional collaboration with Sales and Adoption Services to maximize outcomes and retention.