Remote AI-Driven Customer Success Manager

Relativity

Boise (ID)

Hybrid

USD 67,000 - 101,000

Full time

3 days ago

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Benefits offered by this job

Competitive base salary

Annual performance bonus

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions. You will drive adoption, spark growth, and help customers realize value, ensuring renewals with documented ROI. The role emphasizes data signals, KPI movement, and scalable AI-assisted strategies.

You will manage health and risk, maintain Gainsight hygiene, and translate signals into proactive actions. This position emphasizes scalable, tech-enabled customer success across accounts.

Qualifications

2–4 years in a scaled CS, consulting, or account-management role in SaaS/tech
Data fluency: interpret adoption signals and health scores
Strong written communication with AI-assisted templating
Operational discipline with Gainsight and risk surfacing

Responsibilities

Monitor adoption signals and translate them into outreach and interventions
Partner with Sales and Adoption Services to design adoption engagements
Lead discovery conversations connecting customer needs to offerings and guiding to value
Deliver onboarding presentations and tailored advanced sessions
Build ROI narratives and document verified outcomes

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

You will manage health and risk, maintain Gainsight hygiene, and translate signals into proactive actions. This position emphasizes scalable, tech-enabled customer success across accounts.

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