Remote AI-Driven Customer Success Manager for Adoption & ROI

Relativity; Indiana; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscription accounts. You will drive adoption, transform usage into measurable ROI, and ensure renewals with documented value.

The role emphasizes data-driven decision making, KPI movement, and collaboration with Sales, Adoption Services, and product teams. You will leverage AI tools to scale engagements and craft ROI narratives that prove value.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores into prioritized actions.
• Strong written communication using AI-powered templates with audience adaptation.

Responsibilities

• Drive adoption and value realization by translating signals into outreach and intervention.
• Monitor the health score for your portfolio, surface risks, and drive remediation.
• Design scaled tactics using digital communications, trainings, async resources, and AI tools.
• Document what works and share learnings with the segment manager and cross- segment team.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscription accounts. You will drive adoption, transform usage into measurable ROI, and ensure renewals with documented value.

The role emphasizes data-driven decision making, KPI movement, and collaboration with Sales, Adoption Services, and product teams. You will leverage AI tools to scale engagements and craft ROI narratives that prove value.