Customer Service Representative (Portuguese/English)

Binance; United States; Remote; USD 47,000 - 70,000; Full time

Benefits offered by this job

Remote-first

Work-from-home

Job summary

Binance, a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume, is hiring for a customer service role in the United States. You will engage with customers via ticketing systems and live chat, resolving queries, documenting requests, and supporting various business units with accurate information.

Remote-first, diverse language requirements, and a focus on customer satisfaction define this position.

Qualifications

• Customer service experience is not required, but beneficial in financial industry context.
• College degree or above is preferred.
• Trilingual with native Spanish and advanced English and additional language is preferred.
• High level of honesty and integrity; proactive and meticulous; team spirit.

Responsibilities

• Handle back office tickets and provide 7x24 online enquiry and email reply services.
• Respond to customer enquiries with advice and suggestions via email or online tools.
• Document customer requests and provide feedback to other units.
• Handle customer complaints, special cases, or ad hoc tasks.

Skills

Customer service

Communication

Teamwork

Under pressure

Attention to detail

Spanish (native)

English (advanced)

Other language

Education

College degree or above

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.

Requirements:

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
• College degree or above
• Trilingual speaker with native Spanish, advanced English and one more language will be preferred
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Passionate about the crypto industry

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.