Junior Crypto Customer Support Specialist - Remote Options

Remote; San Francisco (CA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Team events

Job summary

BTSE Group is seeking a Jr. Customer Service Officer II to support its multi-currency digital assets exchange and derivatives platform with global users.

You will handle customer inquiries across email, live chat, and social channels, ensuring secure handling of sensitive financial information and VIP client considerations. The role requires at least 2 years in crypto/fintech/banking customer service, strong English communications, and a proactive problem-solving mindset.

Qualifications

• 2 years of experience in Customer Service in Crypto, FinTech, or Banking Company.
• Proficient in verbal and written in English languages.
• Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc).
• Capacity for independent thinking, i.e. for finding ways to resolve new problems or improving our services on your own and share it with team members.
• Willing to work in a shifting schedule.
• Willing to work from home or at the office/business site as needed.

Responsibilities

• Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps).
• Monitor, review, and process merchant payments accurately within the agreed service level as applicable.
• Coordination with internal support and team members to handle transaction related issues.
• Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required.
• Perform other tasks and duties to be assigned by Supervisor.

Skills

English proficiency

CRM experience

Problem solving

Team player

Tools

CRM systems

Job description

BTSE Group is seeking a Jr. Customer Service Officer II to support its multi-currency digital assets exchange and derivatives platform with global users.

You will handle customer inquiries across email, live chat, and social channels, ensuring secure handling of sensitive financial information and VIP client considerations. The role requires at least 2 years in crypto/fintech/banking customer service, strong English communications, and a proactive problem-solving mindset.