Remote Cross-Functional Product Lifecycle Lead

Sprezzatura Management Consulting; United States; Remote; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Health Saving Account (when enrolled)

Company paid Life, Accidental Death, &

Job summary

Sprezzatura Management Consulting is seeking a Cross-Functional Product Lifecycle Process Lead to drive coordination across Intake, Discovery, Reuse, and SaaS governance. The role focuses on standing up durable structures, documentation, and quality practices across lifecycle functions to reduce handoffs and rework.

The successful candidate will manage a technical team, redesign how multiple teams work together, and advise leadership with credibility. Remote work in the U.S. is supported.

Qualifications

• Must be able to pass a federal background investigation/suitability determination as required for VA contractor personnel
• Bachelor's degree in Computer Science, Business Management, or a related field, or equivalent experience
• Minimum 5 years of experience in cloud services, IT service management, or product/program operations
• Minimum 3-5 years in a leadership, team-lead, or cross-functional program role
• Demonstrated track record in building working relationships across teams and building process structure and documentation from the ground up, with measurable gains in efficiency, cycle time, or handoff quality
• Hands-on experience with SaaS products and PaaS platforms (e.g., AWS, Microsoft Azure, Google Cloud Platform, ServiceNow, Salesforce)
• Working knowledge of ITSM frameworks (e.g., ITIL) and triage/ticketing systems
• Experience in federal government environments, preferably with VA or another large federal agency
• Familiarity with federal cloud security and compliance requirements (FedRAMP, FISMA, ATO processes)
• Clear written and verbal communication, including the ability to translate technical concepts for non-technical stakeholders
• Strong analytical and problem-solving skills with a record of practical, compliant solutions

Responsibilities

• Manage assigned Product Lifecycle area(s) directly - setting priorities, managing performance, developing staff, and establishing clear ownership and accountability
• Serve as escalation point for complex, high-priority, or high-profile items within managed functions, applying sound technical and analytical judgment
• Balance competing priorities across assigned areas while holding the line on delivery and quality
• Act as the connection point across lifecycle functions and their interfaces (e.g., Discovery, Reuse, SaaS governance), building relationships and removing the communication barriers that keep teams siloed
• Establish shared intake criteria, handoff standards, and communication touchpoints so work passes between teams with full context and minimal rework
• Facilitate recurring syncs across teams to surface blockers, clarify ownership, and align on prioritization
• Represent managed functions in modernization and organizational discussions, positioning them as repeatable models other teams can adopt
• Build and maintain a documentation baseline - SOPs, process maps, handoff criteria, decision logic, and knowledge-base articles - for functions that currently rely on undocumented knowledge
• Capture historical process context, timelines, and program history so institutional knowledge lives in written procedure rather than with individuals
• Set documentation standards and a maintenance cadence that keep artifacts current and defensible over time
• Track and report performance and process-health metrics (e.g., request volume, resolution time, data error rate, audit outcomes) to leadership
• Analyze request and program trends to recommend process improvements, tooling changes, or new service offerings
• Advise leadership directly, providing recommendations and guidance grounded in program and lifecycle expertise
• Provide oversight and advisory support for governance, compliance, and quality within assigned areas, including quality-control review of data, deliverables, and processes
• Ensure alignment with applicable security frameworks, VA cloud strategy, and enterprise architecture standards, and compliance with applicable federal regulations and VA policies (e.g., FedRAMP, FISMA, ATO processes, VA Handbook 6500)

Skills

Cloud services

IT service management

Leadership

Cross-functional collaboration

SaaS governance

Education

Bachelor's degree in Computer Science, Business Management, or related field

Tools

AWS

Microsoft Azure

Google Cloud Platform

ServiceNow

Salesforce

Job description

Sprezzatura Management Consulting is seeking a Cross-Functional Product Lifecycle Process Lead to drive coordination across Intake, Discovery, Reuse, and SaaS governance. The role focuses on standing up durable structures, documentation, and quality practices across lifecycle functions to reduce handoffs and rework.

The successful candidate will manage a technical team, redesign how multiple teams work together, and advise leadership with credibility. Remote work in the U.S. is supported.