Remote CRM Strategy Lead for Provider Engagement

Humana Inc; Boise (ID); A distancia; USD 126.000 - 174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus incentive

Descripción de la vacante

Humana Inc. is seeking a Provider CRM Lead to drive strategy, roadmap, and adoption of CRM capabilities that connect providers with data-driven insights and streamlined workflows.

You will partner across business, operations, digital, analytics, and technology to improve provider engagement and outcomes. The ideal candidate combines product management, CRM, and change leadership experience and translates business priorities into scalable capabilities to boost provider satisfaction and

Formación

• Bachelor’s degree required.
• 8+ years leading CRM implementation or similar.
• 2+ years of project leadership experience.
• Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans.
• Experience partnering across business, operations, technology, analytics, and digital teams.

Responsabilidades

• Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms.
• Lead end-to-end product lifecycle management from discovery through delivery and optimization.
• Own CRM platform capabilities including profiles, segmentation, lead and campaign management, workflow automation, reporting, and integrations.
• Partner with engineering to define scalable architecture and drive platform modernization with AI-driven personalization.

Conocimientos

CRM leadership

Roadmap strategy

Stakeholder management

Data-driven decisions

Change management

Educación

Bachelor’s degree

Descripción del empleo

Humana Inc. is seeking a Provider CRM Lead to drive strategy, roadmap, and adoption of CRM capabilities that connect providers with data-driven insights and streamlined workflows.

You will partner across business, operations, digital, analytics, and technology to improve provider engagement and outcomes. The ideal candidate combines product management, CRM, and change leadership experience and translates business priorities into scalable capabilities to boost provider satisfaction and