Remote CRM Product Leader

Humana Inc; Juneau (AK); À distance; USD 126 000 - 174 000; Plein temps

Résumé du poste

Humana Inc. is seeking a Provider CRM Lead to define and advance the strategy, roadmap, and adoption of CRM capabilities for a connected provider experience.

You will partner across business, operations, digital, analytics, and technology to improve provider engagement, streamline workflows, and deliver actionable insights. The ideal candidate brings extensive CRM leadership, change management, and product management experience, with a track record of delivering scalable CRM solutions and

Qualifications

• Bachelor’s degree required.
• 8+ years leading CRM implementation.
• 2+ years of project leadership.
• Ability to translate business priorities into product requirements.
• Experience partnering across business, operations, technology, analytics, and digital teams.
• Strong analytical skills with data-driven decision making.
• Excellent communication and change management skills.

Responsabilités

• Define and communicate CRM strategy, roadmap, and adoption.
• Lead end-to-end product lifecycle from discovery to delivery.
• Prioritize initiatives using data and stakeholder feedback.
• Develop business cases and success metrics for investments.
• Mentor other product managers and cross-functional teams.
• Own CRM platform capabilities including profiles, segmentation, lead and campaign management, automation, reporting, integrations.

Connaissances

CRM leadership

Project leadership

Requirements translation

Cross-functional partnering

Data-driven analysis

Stakeholder communication

Change management

Formation

Bachelor’s degree

Outils

CRM platforms

Description du poste

Humana Inc. is seeking a Provider CRM Lead to define and advance the strategy, roadmap, and adoption of CRM capabilities for a connected provider experience.

You will partner across business, operations, digital, analytics, and technology to improve provider engagement, streamline workflows, and deliver actionable insights. The ideal candidate brings extensive CRM leadership, change management, and product management experience, with a track record of delivering scalable CRM solutions and