Remote CRM Lead - Product Strategy & Adoption

Humana Inc; Cheyenne (WY); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana Inc. is seeking a Provider CRM Lead (Lead Product Manager) to define the strategy, roadmap, and adoption of CRM capabilities that enable a more connected, data-driven provider experience.

You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, streamline workflows, deliver actionable insights, lead end-to-end product lifecycle, and drive CRM modernization with AI‑driven personalization.

Qualifications

• Bachelor’s degree
• 8+ years experience leading CRM implementation
• 2+ years of project leadership experience
• Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans
• Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions
• Strong analytical skills with the ability to leverage data, performance metrics, and stakeholder feedback to drive continuous improvement
• Excellent communication, stakeholder management, and change management skills

Responsibilities

• Define and communicate long-term CRM vision, strategy, and roadmap for CRM capabilities and customer engagement platforms
• Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization
• Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrations
• Partner with engineering teams to define scalable architecture and platform enhancements
• Drive platform modernization and adoption of AI-driven personalization and automation capabilities
• Ensure data quality, governance, privacy, and compliance standards are maintained

Skills

CRM strategy

Leadership

Stakeholder management

Communication

Change management

Analytics

Data-driven decision making

Education

Bachelor's degree

Job description

Humana Inc. is seeking a Provider CRM Lead (Lead Product Manager) to define the strategy, roadmap, and adoption of CRM capabilities that enable a more connected, data-driven provider experience.

You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, streamline workflows, deliver actionable insights, lead end-to-end product lifecycle, and drive CRM modernization with AI‑driven personalization.